Refund policy



You can always

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Contact us with any return questions .


Damage and problems 
Please inspect your order upon receipt, if the item is defective, damaged or you received the wrong item, please contact us immediately and we will assess and resolve the issue.


Exceptions/Non- Returnable Items

Certain types of items are added as non-returnable, such as sale items, flash sale items, and used items . Including condoms, liquids, and clothing accessories, if they have been opened or used, they cannot be returned or exchanged. If you have questions or concerns about a specific item, please contact us.


Refund 
We will notify you once your return has been received and inspected and let you know if your refund has been approved.